Question 1

How to join the DNSYS April Earth Day promotion?

Accepted Answer

You may directly visit the DNSYS X1 purchase page below to place your order and complete checkout. The discount will be automatically applied on the checkout page.https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-carbon-pro?variant=42206245322840

Question 2

Does DNSYS Z1 ship worldwide?

Accepted Answer

Yes, the DNSYS Z1 Series can be shipped to most countries and regions. If shipping is restricted or incurs additional fees due to remote addresses, our customer service team (support@dnsys.ai) will contact you for address updates and additional fees or to arrange a cancellation and refund. For detailed information about available shipping regions, please refer to our Shipping Policy at:https://dnsys.ai/pages/shipping-policy

Question 3

When will DNSYS Z1 be officially launched?

Accepted Answer

The DNSYS Z1 has officially launched on our website. You can buy now via the following link:https://dnsys.ai/products/dnsys-z1-exoskeleton

Question 4

What’s the difference between Dnsys Z1 and X1? Can I use them together?

Accepted Answer

Since the release of X1, we have received overwhelmingly positive feedback. We have also heard from many users expressing a desire for an exoskeleton focused on the knee joint—one that actively reduces knee pressure, improves balance, relieves knee pain, provides enhanced support, and even helps with standing up easily. So we are proud to announce that this long-anticipated product is ready for launch. IntroducingDnsys Z1—the world’s first knee exoskeleton, built for power and protection.The Z1 exoskeleton works using motors located at the knee joint, along with a unique transmission design, to deliver strong, precise, and efficient force to both the thigh and calf. This enables true intelligent protection and powerful assistance.Active protection, reduced knee pressure:During your daily activities—especially in high-stress scenarios such as climbing stairs, walking on steep slopes, or skiing—the Z1 provides active support, significantly cushioning the knee against pressure and impact. It can reduce impact forces by up to 200% of your body weight.Powerful assistance and standing with ease:When you need a boost in strength, Z1 can provide up to 50% motion assistance, offering sustained lifting force equivalent to 20 kg（44 lb）—even enabling you to stand up easily from a seated position! With Z1, you can push your limits and experience unprecedented power.Thank you once again for your continued support!In comparison, the Dnsys X1 is designed for endurance and speed, making it perfect for activities like hiking and walking. It helps boost your everyday mobility.Z1 and X1 are fully compatible and can be used together, offering complete leg support from hip to calf. Combining the two creates a powerful, full-leg solution for both everyday use and high-performance demands.

Question 5

What are the height, weight, and size requirements for the Dnsys Z1?

Accepted Answer

Dnsys Z1 is suitable for individuals with a height between 59.1 inches (150 cm) and 77 inches (196 cm) and a body weight between 88 lbs (40 kg) and 270 lbs (122 kg). Waist circumference between 27.6 inches (70 cm) and 54 inches (137 cm); and a combined thigh and calf circumference (the sum of one leg's thigh and calf measurements) between 31.5 inches (80 cm) and 45 inches (114 cm).This ensures a more secure and comfortable fit, allowing the exoskeleton to deliver optimal support and performance across different body types.

Question 6

How long is the battery life of the DNSYS Z1?

Accepted Answer

The DNSYS Z1 Single Joint offers a battery life of 3 hours while Dual Joint offers 4 hours of battery life. If you require extended usage time, the DNSYS Z1 Daul Joint PRO is equipped with two Plus Batteries, delivering up to 8 hours of battery life.

Question 7

Is the DNSYS Z1 exoskeleton waterproof?

Accepted Answer

The DNSYS Z1 boasts an IP54 protection rating. It cannot completely prevent dust infiltration, but the amount of dust infiltration will not affect the normal operation of the product; it can prevent splashing water intrusion, but it is best not to use it in heavy rain or immerse it in water for a long time.

Question 8

Can dnsys Z1 be used by people who are injured?

Accepted Answer

Thank you for contacting me and sharing your situation. We deeply regret what happened to you. I understand that you want to get an exoskeleton to help you deal with your injury. But it should be noted that our Dnsys Z1 is a non-medical lightweight exoskeleton. The premise of using it is that the user is able to walk continuously for over 30 meters within a minute without aid. If you are injured or over 75 years old, I suggest that you consult a doctor to evaluate the possibility of using this product.

Question 9

What’s the machine weight of Dnsys Z1?

Accepted Answer

The machine weight of the Dnsys Z1 varies by model. The Single Joint version weighs 340 g (0.75 lbs), the Dual Joint version weighs 680 g (1.5 lbs), and the Dual Joint Pro version weighs 640 g (1.4 lbs). As the world’s lightest knee exoskeleton, the Z1 is built with ultra-lightweight materials to ensure comfort during extended wear without compromising support or performance.

Question 10

What materials are used in the Dnsys Z1 exoskeleton?

Accepted Answer

Dnsys Z1 is crafted with premium lightweight materials to ensure strength, durability, and comfort.The Single Joint and Dual Joint versions use a combination of aluminum alloy and carbon fiber for optimal balance between weight and performance.The Dual Joint Pro features titanium alloy components and a full carbon fiber calf section, offering enhanced strength with even less weight.

Question 11

What is the power output of DNSYS Z1?

Accepted Answer

The Single Joint version delivers a peak power of 450 watts. Both the Dual Joint and Dual Joint Pro versions offer an impressive peak power of 900 watts (equivalent to 1.2 horsepower) packed into a compact, fist-sized unit—like wearing an F1 race car engine on your legs. Despite this high output, all models operate quietly and remain cool even at peak performance, ensuring a comfortable and unobtrusive user experience.

Question 12

Can I test/trial the device offline?

Accepted Answer

We have not set up a designated trial point or office in your area, so we are temporarily unable to provide on-site trial opportunities. We understand your needs and will consider this suggestion in future plans to provide customers with a better experience.If you have other questions or need to know more about the product, please feel free to contact support@dnsys.ai. We will do our best to provide you with detailed answers and support.

Question 13

Can dnsys X1 be used by people who are injured?

Accepted Answer

In terms of disease recovery, we recommend consulting a medical professional first to explore the possibility of using our product. While we are delighted that you see potential benefits in our product, I must highlight that I cannot definitively assess whether it will aid in your situation, as the Dnsys X1 series is not a medical device.The basic function of this product is to provide assistance to people's walking or running to a certain extent, and to provide resistance for people who need to exercise. It offers power assistance primarily at the thigh.Generally speaking, the prerequisite for using our product is that the user must have the ability to walk 30 meters without the assistance of walking tools within one minute, or maintain a walking speed (without using any supporting devices) exceeding 1 meter per second, with the ability to walk alternately on both legs.In this case, it is generally possible to benefit from our products.Regarding the discount, the current price on the official website is a preferential price after considering the cost. In the future, we may launch the DNSYS H series, which will be more focused on the rehabilitation group. This series could potentially offer more affordable prices and provide even more effective assistance.

Question 14

Can I test/trial the device offline?

Accepted Answer

We have not set up a designated trial point, so we are temporarily unable to provide on-site trial opportunities. If you have other questions or need to know more about the product, please feel free to contact us at support@dnsys.ai. We will do our best to provide you with detailed answers and support.

Question 15

Size issue: which body size should wear?

Accepted Answer

In order to ensure that our equipment would fit you perfectly, could you please provide us at support@dnsys.ai with the following information: your specific height, weight, thigh size, and waist size? We will use this information to tailor the product that best suits you.

Question 16

Is it covered by medical insurance?

Accepted Answer

Regarding whether it is covered by medical insurance, we would like to clarify that our exoskeleton is not currently classified as a medical rehabilitation device. Therefore, we cannot provide a definite answer on whether it can be covered by medical insurance.The determination of insurance reimbursement usually depends on local medical insurance policies and the specific regulations of the insurance provider. We recommend that you contact your local medical insurance department or your insurance provider directly, and provide them with relevant product information for further confirmation.

Question 17

How long does delivery take?

Accepted Answer

Here is the general shipping timeline:X1 series：X1 Carbon/Lite Models: Orders will ship within 3 business days, with delivery typically arriving in about 3~7 days (varies by location).X1 Pro Models:Basic option: Ships within 3 business days (similar delivery time as Carbon).Customized Options (text): Requires approximately 35 days for production before shipping.Z1 series：All current Z1 models are available for pre-order only. Official shipping is expected to start in June this year. If you purchase the Z1+X1 bundle, we will ship your X1 first as a priority.This timeline is subject to change based on inventory levels.For a more precise shipping time, please provide the model you wish to purchase, the delivery location, and contact support@dnsys.ai.

Question 18

Do I need to pay for shipping when I purchase the product?

Accepted Answer

Currently, we are offering free shipping on orders over $199USD, provided your order meets the minimum amount and your shipping address is within our delivery range. If you have any other questions or need help, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond to your questions within 24 to 48 hours.

Question 19

What countries and regions do you sell Dnsys X1 products to?

Accepted Answer

Our exoskeleton products are currently available in the United States (including Alaska and Hawaii), Canada, Japan, South Korea, Singapore, Taiwan (China), Hong Kong(China), the United Kingdom, Switzerland, and EU member states.

Question 20

Can the products be delivered to Australia?

Accepted Answer

Key Details for Your Review:Shipping to AU: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 21

Can the products be delivered to Malaysia?

Accepted Answer

Key Details for Your Review:Shipping to MY: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 22

Can the products be delivered to United Arab Emirates?

Accepted Answer

Key Details for Your Review:Shipping to UAE: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 23

What kind of product is the exoskeleton DnsysX1?

Accepted Answer

Thank you for your interest in the DNSYS X1 exoskeleton product! The DNSYS X1 works by providing assistance to the thighs through motors on both sides of the hip joints, helping users walk faster, farther, and with less effort. It is highly effective on flat roads or slopes with an incline of less than 45 degrees. It provides assistance when going uphill or climbing stairs, and it protects the knees when going downhill. The product is suitable for the following scenarios: daily use, such as commuting or walking the dog; hiking, such as reducing fatigue and keeping up with companions; and sports activities, such as increasing speed, accelerating weight loss, and protecting heart rate. However, it cannot provide assistance when the user is standing or help with squatting and standing up. If you have any concerns, please feel free to provide more information about your physical condition, and we will make an accurate assessment based on your needs. If you have any other questions or need assistance, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond and address your questions within 24 to 48 hours.

Question 24

What ages are your Dnsys X1 products suitable for?

Accepted Answer

Regarding the applicable age range, the DNSYS X1 works by providing assistance through motors on both sides of the hip joints, helping users walk faster, farther, and with less effort. Users must be able to walk 30 meters in 1 minute and alternate legs while walking. It is highly effective on flat roads or slopes with an incline of less than 45 degrees. It provides assistance when going uphill or climbing stairs, and it protects the knees when going downhill. However, it is not a medical device. For users over 75 years old or in a weakened physical condition, it is recommended to consult a doctor first. Children under 1.5 meters tall should use it with caution and are advised to consult a doctor. If you have any concerns, please provide information such as height and waist measurement, and we will further assess whether it is suitable for you. If you have any other questions or need assistance, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond to your questions within 24 to 48 hours.

Question 25

What is your return policy?

Accepted Answer

We apologize that we do not currently offer trials, but we do provide a 14-day return policy for products purchased at https://dnsys.ai/. If the product is returned due to a non-quality issue, the logistics cost will be deducted from the refund; if the product is returned due to a quality issue, we provide free return service. For products purchased through unofficial channels, please contact the point of purchase for return. For more information, please check https://dnsys.ai/pages/return-refund-policy.

Question 26

What is the warranty period for Dnsys?

Accepted Answer

We provide a 1-year warranty for customers in non-European regions and a 2-year warranty for customers in European countries. The warranty covers any non-human-induced repairs and includes expert guidance and assistance for inquiries during the warranty period. Please be aware that the warranty duration complies with the consumer laws applicable in the country where the product is purchased. For more information, please check https://dnsys.ai/pages/warranty-policy.

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