Question 1

How long dose delivery take?

Accepted Answer

Here is the general shipping timeline:X1 Carbon/Lite Models: Orders will ship within 3 business days, with delivery typically arriving in about 1 week (varies by location).X1 Pro Models:Basic option: Ships within 3 business days (similar delivery time as Carbon).Customized Options (text): Requires approximately 35 days for production before shipping.This timeline is subject to change based on inventory levels.For a more precise shipping time, please provide the model you wish to purchase, the delivery location, and contact support@dnsys.ai.

Question 2

Do I need to pay for shipping when I purchase the product?

Accepted Answer

Currently, we are offering free shipping on orders over $199, provided your order meets the minimum amount and your shipping address is within our delivery range. If you have any other questions or need help, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond to your questions within 24 to 48 hours.

Question 3

What countries and regions do you sell DnsysX1 products to?

Accepted Answer

Our exoskeleton products are currently available in the United States (excluding Alaska and Hawaii), Canada, Japan, South Korea, Singapore, Taiwan (China), Hong Kong, the United Kingdom, Switzerland, and EU member states.

Question 4

Can the products be delivered to Australia?

Accepted Answer

Key Details for Your Review:Shipping to AU: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 5

Can the products be delivered to Malaysia?

Accepted Answer

Key Details for Your Review:Shipping to MY: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 6

Can the products be delivered to United Arab Emirates?

Accepted Answer

Key Details for Your Review:Shipping to UAE: We’re pleased to offer free shipping for orders over 199USD.Return Policy Note: Since we haven’t officially launched sales in your region, we currently lack local return channels.Due to shipping restrictions in your region, we regret to inform you that returns are not accepted unless the product is defective (with return shipping at your expense). No other return circumstances will be accommodated.Next Steps:If these terms are acceptable, please proceed with your order here (This link can only be used to order the main products. If you need to purchase accessories, please contact us via support@dnsys.ai):https://dnsys.ai/products/dnsys-x1-exoskeleton-every-step-is-a-leap-forward-carbon-on-preorder-copy

Question 7

What kind of product is the exoskeleton DnsysX1?

Accepted Answer

Thank you for your interest in the DNSYS X1 exoskeleton product! The DNSYS X1 works by providing assistance to the thighs through motors on both sides of the hip joints, helping users walk faster, farther, and with less effort. It is highly effective on flat roads or slopes with an incline of less than 45 degrees. It provides assistance when going uphill or climbing stairs, and it protects the knees when going downhill. The product is suitable for the following scenarios: daily use, such as commuting or walking the dog; hiking, such as reducing fatigue and keeping up with companions; and sports activities, such as increasing speed, accelerating weight loss, and protecting heart rate. However, it cannot provide assistance when the user is standing or help with squatting and standing up. If you have any concerns, please feel free to provide more information about your physical condition, and we will make an accurate assessment based on your needs. If you have any other questions or need assistance, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond and address your questions within 24 to 48 hours.

Question 8

What ages are your Dnsys X1 products suitable for?

Accepted Answer

Regarding the applicable age range, the DNSYS X1 works by providing assistance through motors on both sides of the hip joints, helping users walk faster, farther, and with less effort. Users must be able to walk 30 meters in 1 minute and alternate legs while walking. It is highly effective on flat roads or slopes with an incline of less than 45 degrees. It provides assistance when going uphill or climbing stairs, and it protects the knees when going downhill. However, it is not a medical device. For users over 75 years old or in a weakened physical condition, it is recommended to consult a doctor first. Children under 1.5 meters tall should use it with caution and are advised to consult a doctor. If you have any concerns, please provide information such as height and waist measurement, and we will further assess whether it is suitable for you. If you have any other questions or need assistance, please feel free to contact our online customer service or email us at support@dnsys.ai. We will respond to your questions within 24 to 48 hours.

Question 9

What is your return policy?

Accepted Answer

We apologize that we do not currently offer trials, but we do provide a 14-day return policy for products purchased at https://dnsys.ai/. If the product is returned due to a non-quality issue, the logistics cost will be deducted from the refund; if the product is returned due to a quality issue, we provide free return service. For products purchased through unofficial channels, please contact the point of purchase for return. For more information, please check https://dnsys.ai/pages/return-refund-policy.

Question 10

How much is DNSYS Z1? And why should I place a deposit before the products officially launch?

Accepted Answer

DNSYS Z1 Dual Joint retails at $1,399, while the DNSYS Z1 Dual Joint PRO is priced at $1,998.To thank you for your early support, we’re offering an Exclusive VIP Discount—$100 below the Super Early Bird price—when you place a fully refundable $10 deposit.Plus, if you complete your purchase within 24 hours of launch, you’ll get a free battery (worth $139) as an extra gift. Rest assured, the Exclusive VIP price will be the lowest price available throughout the entire campaign.

Question 11

How do I get my deposit refunded if I change my mind?

Accepted Answer

No commitment—cancel anytime. If you change your mind, simply email support@dnsys.ai (from the same address used for your reservation) before launch, and we’ll refund your $10 deposit within 7 business days.

Question 12

Which product does the deposit I paid correspond to?

Accepted Answer

Reserve now, choose later! You don't need to choose specific products now, if you're interested, simply place a deposit to secure the lowest price for the future. This exclusive VlP offer applies to all products in the Dnsys Z1 Series. Each deposit covers up to one Z1 Series product. If you plan to purchase two or more Dnsys Z1, please make two or more deposits. Just keep in mind that deposits will no longer be available once the product launches.

Question 13

Is there a quantity limit for the deposit discount?

Accepted Answer

Please note that each deposit covers up to one of DNSYS Z1 Series. Therefore, to purchase multiple units, please make enough deposits accordingly. For example, if you plan to purchase two or more DNSYS Z1 Series, please make two or more deposits.

Question 14

Does DNSYS Z1 ship worldwide?

Accepted Answer

Yes, the DNSYS Z1 Series can be shipped to most countries and regions. If shipping is restricted or incurs additional fees due to remote addresses, our customer service team (support@dnsys.ai) will contact you for address updates and additional fees or to arrange a cancellation and refund.

Question 15

When will DNSYS Z1 be officially launched?

Accepted Answer

The DNSYS Z1 will officially launch on Kickstarter in July. You can join our Facebook group to get more info.Click here: https://www.facebook.com/groups/dnsys

Question 16

What’s the difference between Dnsys Z1 and X1? Can I use them together?

Accepted Answer

Since the release of X1, we have received overwhelmingly positive feedback. We have also heard from many users expressing a desire for an exoskeleton focused on the knee joint—one that actively reduces knee pressure, improves balance, relieves knee pain, provides enhanced support, and even helps with standing up easily. So we are proud to announce that this long-anticipated product is ready for launch. IntroducingDnsys Z1—the world’s first knee exoskeleton, built for power and protection.The Z1 exoskeleton works using motors located at the knee joint, along with a unique transmission design, to deliver strong, precise, and efficient force to both the thigh and calf. This enables true intelligent protection and powerful assistance.Active protection, reduced knee pressure:During your daily activities—especially in high-stress scenarios such as climbing stairs, walking on steep slopes, or skiing—the Z1 provides active support, significantly cushioning the knee against pressure and impact. It can reduce impact forces by up to 200% of your body weight.Powerful assistance and standing with ease:When you need a boost in strength, Z1 can provide up to 50% motion assistance, offering sustained lifting force equivalent to 20 kg（44 lb）—even enabling you to stand up easily from a seated position! With Z1, you can push your limits and experience unprecedented power.Thank you once again for your continued support!In comparison, the Dnsys X1 is designed for endurance and speed, making it perfect for activities like hiking and walking. It helps boost your everyday mobility.Z1 and X1 are fully compatible and can be used together, offering complete leg support from hip to calf. Combining the two creates a powerful, full-leg solution for both everyday use and high-performance demands.

Question 17

What are the height, weight, and size requirements for the Dnsys Z1?

Accepted Answer

The product is suitable for individuals with a height range of 150cm to 195cm/59.1in-76.7in and a weight range of 40kg to 100kg/88 lbs to 220 lbs. It is available in two size options based on waist circumference: one for waist sizes above 105cm/41.3in and one for waist sizes below 105cm/41.3in. Please select the size that best suits your measurements when placing your order.

Question 18

How long is the battery life of the DNSYS Z1?

Accepted Answer

The DNSYS Z1 Single Joint offers a battery life of 3 hours while Dual Joint offers 4 hours of battery life. If you require extended usage time, the DNSYS Z1 Daul Joint PRO is equipped with two Plus Batteries, delivering up to 8 hours of battery life.

Question 19

Is the DNSYS Z1 exoskeleton waterproof?

Accepted Answer

The DNSYS Z1 boasts an IP54 protection rating. It cannot completely prevent dust infiltration, but the amount of dust infiltration will not affect the normal operation of the product; it can prevent splashing water intrusion, but it is best not to use it in heavy rain or immerse it in water for a long time.

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